Refund policy

8. Withdrawal from the Contract by the Consumer

Subject to point 13 of this section, the Consumer, in accordance with the provisions of consumer protection law, has the right to withdraw from the contract without giving any reason within 14 days from the day on which the Consumer, or a third party indicated by the Consumer other than the carrier, takes possession of the purchased goods. In the case of orders delivered in two or more parcels, the 14-day period begins upon receipt of the last item ordered.

The Consumer may withdraw from the contract by submitting a declaration of withdrawal to the Seller.

The Consumer may use the model withdrawal form.

The withdrawal period shall be deemed observed if the Consumer exercises the right before the expiry of the above-mentioned 14-day period, no later than on the 14th day.

Upon receipt of the declaration referred to in paragraph 3 of this section, the Seller is obliged to immediately send the Consumer confirmation of receipt of the declaration to the indicated email address, and upon explicit request, in writing to the postal address provided.

In the event of an effective withdrawal, the contract shall be considered not concluded, which means that the parties are obliged to return all mutual performances.

The Consumer is obliged to return the product to the Seller or hand it over to a person authorized by the Seller to collect it without undue delay, but no later than 14 days from the date on which the Consumer withdrew from the contract, unless the Seller has offered to collect the goods personally. To meet the deadline, it is sufficient to send the product back before the expiry of the period.

The Consumer bears the direct costs of returning the goods.

In the event of withdrawal from the contract, the Seller shall refund all payments received from the Consumer, including the cheapest delivery cost available in the Store (if the Consumer covered such cost), without undue delay and in any event no later than 14 days from the day on which the Seller was informed about the exercise of the right of withdrawal. The refund will be made using the same payment methods that were used by the Consumer in the original transaction unless the Consumer has expressly agreed otherwise. The Consumer shall not incur any fees related to the refund.

If the Seller has not offered to collect the goods from the Consumer, the Seller may withhold the reimbursement until the goods are returned or until the Consumer provides proof of having sent them back, whichever occurs first.

Returned footwear must not show any signs of use, and the Consumer is liable for any diminished value of the product resulting from using the product in a manner exceeding what is necessary to establish the nature, characteristics, and functioning of the product.

The Seller reserves the right to refuse acceptance of a withdrawal declaration submitted by the Buyer if the Buyer has damaged, destroyed, or removed seals attached to the footwear that serve as proof that the delivered products have not been used. In the event of damage, destruction, or removal of the seals, the product shall be considered used by the Buyer and shall not be eligible for return, and the declaration of withdrawal shall not be binding on the Seller.

The right to withdraw from a distance sales contract does not apply to the Consumer in the case of a Sales Agreement:

13.1

where the subject of the performance is a non-prefabricated item manufactured according to the Consumer’s specifications or intended to satisfy the Consumer’s individualized needs.

13.2

where the subject of the performance is an item delivered in sealed packaging which cannot be returned after opening for health protection or hygiene reasons, if the packaging has been opened after delivery.

13.3

where the subject of the performance consists of goods which, after delivery, due to their nature, become inseparably mixed with other items.

13.4

where the subject of the performance is a service, if the Seller has fully performed the service with the Consumer’s express consent, who was informed before the performance began that after the Seller has fully performed the service, the Consumer loses the right to withdraw from the contract.

13.5

The right to withdraw from the Sales Agreement is granted both to the Seller and the Customer in the event that the other party fails to fulfill its obligations within the strictly specified time period.

13.6

where the subject of the performance is footwear equipped with an authenticity verification seal. After the seal has been broken or removed, the right of return becomes limited and the Seller has the right to refuse the return due to interference with the condition of the product.